Lisboa33 Privacy Policy – Protecting the Personal Data of Malaysian Players Is Our Priority

Lisboa33 respects the privacy of all its users. This Privacy Policy applies to all individuals using the lisboa33 platform — whether via the website https://lisboa33.ws, the mobile app, or any related services — covering account registration, deposits, Sports Betting, casino games, Slots, baccarat, Live Casino, and all other available services.

This document is written in plain language to help Malaysian players understand it easily. Lisboa33 believes transparency is the foundation of trust, and we have no intention of hiding how we manage your data behind complex legal jargon.

By registering an account with lisboa33, you confirm that you have read and understood this Privacy Policy. If you are under 18 years of age, please leave this platform as lisboa33 services are intended for adults only.

Lisboa33 collects various types of information depending on how you interact with our platform. Here is a full breakdown:

A. Account Registration Information

• Full name (as per Malaysian identity card)
• Active Malaysian phone number
• Email address
• Chosen username
• Date of birth (for age verification)

B. Identity Verification Information (KYC)

• Copy of Malaysian Identity Card (MyKad) or passport
• Proof of address document (if required)
• Selfie with identity document (if required)

C. Financial Transaction Information

• Deposit and withdrawal records in MYR
• Type of payment method used (Touch 'n Go, DuitNow, GrabPay, FPX, etc. — not full account numbers)
• Betting and gaming history

D. Technical & Usage Data

• Your device's IP address
• Browser type and operating system
• Pages visited and time spent on the platform
• Cookie and similar tracking technology data

Lisboa33 only collects data for legitimate and necessary purposes. We do not collect excessive data. The main purposes are as follows:

• Account Management: To create, verify, and manage your Lisboa33 account and ensure secure login.
• Transaction Processing: To process deposits in MYR via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX and other local methods, as well as to handle withdrawals securely.
• Age Verification (KYC): To ensure all players are aged 18 and above, in line with lisboa33's responsible gambling commitments.
• Service Improvement: To understand how players use the Lisboa33 platform and to continuously improve the user experience.
• Service Communications: To send important information relating to your account, transactions, security updates and promotions you have subscribed to.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering and unauthorised access to your account.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including Lisboa33's gaming licence requirements.

Lisboa33 does not sell or trade players' personal data to any party. However, there are limited circumstances in which data may be shared with trusted parties:

• Payment Provider: Information required to process transactions is shared with authorised payment providers such as FPX processors and e-wallet platforms (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) solely for the purpose of completing transactions.
• Game Providers: Usernames and player IDs are shared with third-party game providers such as Pragmatic Play, Evolution and others to deliver the games you access.
• Regulatory Authority: Data may be disclosed to law enforcement authorities or regulators where required by a valid court order or legal obligation.
• Technology Provider: Hosting, cybersecurity, and analytics providers contracted by lisboa33 may process technical data within the bounds of strict confidentiality agreements.

Lisboa33 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Encryption in Transit: All data transmitted between your device and Lisboa33's servers is encrypted using TLS 1.3 / 256-bit SSL.
• Encryption at Rest: Sensitive data is stored in encrypted form within protected databases with layered access controls.
• Access Control: Only lisboa33 staff who require access to specific data in order to perform their duties are permitted to do so, based on the principle of least privilege.
• Security Audit: The Lisboa33 platform undergoes regular penetration testing and security audits conducted by independent parties.
• Retention Period: Active account data is retained for as long as your account remains active. Following account closure, data required for legal purposes is retained for no more than 7 years, while all other data is deleted within 90 days.

While lisboa33 takes all reasonable steps to protect your data, no system is 100% secure. In the event of a data breach, we are committed to notifying affected players within 72 hours of becoming aware of the incident.

Lisboa33 uses cookies and similar technologies to enhance the user experience, understand usage patterns and deliver relevant content.

Types of Cookies Used:

• Essential Cookies (Required): Required for core platform functions such as login, game sessions and security. Cannot be disabled.
• Performance Cookies: Collects information on how you use lisboa33 (e.g. most frequently visited pages) to help us improve the platform. Data is anonymised.
• Functional Cookies: Saves your preferences such as language, theme and display settings so you don't have to reconfigure them each time.
• Marketing Cookies: Used to deliver relevant Lisboa33 promotions to you. You may disable this type of cookie.

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the functionality of the lisboa33 platform.

As a lisboa33 player, you have the following rights regarding your personal data. All requests may be submitted to support@lisboa33.ws and will be processed within 5 business days.

Lisboa33 is a platform intended exclusively for adults aged 18 years and above only. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we discover that an individual under the age of 18 has registered a lisboa33 account, the account will be closed immediately, all balances (including the original deposit) will be refunded in accordance with standard procedures, and all data relating to that individual will be deleted from our systems as soon as possible.

Lisboa33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform improvements. When significant amendments are made:

• The "Updated" date at the top of this document will reflect any changes.
• Players will be notified via a notice on the lisboa33 website or by registered email for any significant amendments.
• The latest version of the Privacy Policy is always available at https://lisboa33.ws/privacy-policy.

Continued use of the Lisboa33 platform after any amendments take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Lisboa33 handles your personal data, we strongly encourage you to reach out to us:

• Privacy Email: support@lisboa33.ws (please include "Privacy Request" in the email subject line)
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the lisboa33 website
• Telegram: Contact the lisboa33 support team via Telegram for a faster response.

The lisboa33 privacy team is committed to responding to all privacy enquiries within 5 business days. For data deletion or transfer requests, processing may take up to 30 days depending on the complexity of the request.

Effective Date: January 2026  |  Version: 2.4  |  Language: Bahasa Melayu (ms-MY)  |  Platform: lisboa33 (https://lisboa33.ws)